Trigger Nodes and Elements

Trigger nodes are WHEN statements, and they are at the root of every flow. The trigger elements within the node define what specific change (or event) inside your selected content source initiates the automation process.

You can think of triggers as reacting to changes in the product. Examples of triggers include new messages, status changes, and sentiment changes.

You can include more than one trigger element inside a node, but you can have only one trigger node per a flow.

When you have more than one trigger element inside a node, the logic for the trigger node becomes the following:

• WHEN ANY OF (also known as OR)
  This means that if any of the triggers inside the node happen, the automation process will start.

Individual trigger elements may have their own logic options. These logic options are applied at the element level before the node logic is applied. In addition, a trigger element inside of one flow can be triggered by the actions of another flow. You can take advantage of these interactions to develop even more complex Flow Automations.

You can connect trigger nodes to condition nodes and action nodes with either a base edge or branch edge.

For more information, see:

• Community Flow Triggers

• Care Flow Triggers