Integrating with CrowdTwist
CrowdTwist is a customer loyalty platform that lets companies reward customers for activities that demonstrate brand loyalty, such as writing product reviews, asking questions, and providing answers. Emplifi can integrate your Emplifi Ratings & Reviews content with your CrowdTwist account so that you can incentivize shoppers to complete actions in exchange for points.
Here's how the CrowdTwist integration works:
A shopper submits a review, question, or answer.
Emplifi uses CrowdTwist's User Activity Credit API endpoint to send CrowdTwist the shopper's email address and the Activity ID.
Emplifi sends one Activity ID per content submission.
If CrowdTwist confirms that the shopper has a CrowdTwist account:
Emplifi labels the content.
For reviews, Emplifi labels the review as incentivized.
For questions and answers, Emplifi marks the content as rewarded.
The Shopper receives points.
To set up the CrowdTwist integration, send these CrowdTwist account details to your Emplifi Customer Success Manager:
Activity IDs for reviews, questions, and answers
API key
Your CrowdTwist client endpoint URL