CrowdTwist is a customer loyalty platform that lets companies reward customers for activities that demonstrate brand loyalty, such as writing product reviews, asking questions, and providing answers. Emplifi can integrate your Emplifi Ratings & Reviews content with your CrowdTwist account so that you can incentivize shoppers to complete actions in exchange for points.
Here's how the CrowdTwist integration works:
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A shopper submits a review, question, or answer.
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Emplifi uses CrowdTwist's User Activity Credit API endpoint to send CrowdTwist the shopper's email address and the Activity ID.
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Emplifi sends one Activity ID per content submission.
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If CrowdTwist confirms that the shopper has a CrowdTwist account:
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Emplifi labels the content.
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For reviews, Emplifi labels the review as incentivized.
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For questions and answers, Emplifi marks the content as rewarded.
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The Shopper receives points.
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To set up the CrowdTwist integration, send these CrowdTwist account details to your Emplifi Customer Success Manager:
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Activity IDs for reviews, questions, and answers
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API key
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Your CrowdTwist client endpoint URL