Export and Share Community Data

You can export Community messages from a feed to an XLSX file and then download it, send it as an email, or schedule a regular email. You can also export all comments from a specific Community message to XLSX.

You can use the export to back up your data, for archiving purposed, for analysis in third-party tools, to share with colleagues who may not have access to the Emplifi platform, an so on.

Export all Community messages from a feed

Export all Community messages from a Community feed to an XLSX file.

Steps:

1. Click the feed that you want to export messages from.
   To get a more precise list of messages to export, apply filters to the feed (see Set Up Filters in Community Feeds).
   All the messages are always exported from a feed. Even if you select only some of the messages in the feed, the generated file will contain all the feed messages regardless of your selection.

2. Click Export in the top bar.

   

   The option panel slides out.

3. Do one of the following:

   • To download the messages as an XLSX file, click Download XLSX.
     The file is generated. Depending on your browser settings, the file is automatically saved on your machine or you are prompted to save the file.

   • To email the messages as an XLSX file:

     1. Click Send report as email.
        The pop-up dialog opens.

     2. Select XLSX for the format, and enter the email addresses.

     3. (Optional) Add a note to include in the email.

     4. Click Email report.
        The file is generated and emailed.

   • To schedule the time and the frequency when to email the messages as an XLSX file:

     1. Click Schedule report.
        The pop-up dialog opens.

     2. Select XLSX for the format, and enter the email addresses.

     3. Set the frequency of emailing the exported messages.

     4. (Optional) Edit the email subject, and add a note to include in the email.

     5. Click Schedule report.
        The file is generated and emailed.

Export all comments from a specific Community message

Export comments and direct messages from the conversation in a Community message to an XLSX file.

Export from a Community message fetches up to the last 500 comments/direct messages.

Steps:

1. Locate the message whose comments you want to export.

2. Hover over the message body, and click the arrow that appears on the right.
   Alternatively, you can click the ellipsis menu, and then click Open details.

   

   The detail page opens.
   If the arrow does not appear or if the ellipsis menu does not have the Open details option, there are no details related to the message in the database. You cannot export anything from this message.

3. Click Export Comments.
   For a Community message containing direct messages, this option is named Export Conversation.

   

   The file is generated. Depending on your browser settings, the file is automatically saved on your machine or you are prompted to save the file.