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May 10, 2023 (Bot)

Improved Conversation Breaks for Containment Metrics

We have improved conversation breaks to be automatically generated in the conversation flow. These will be generated when the conversation has no response for a specified amount of time. This is configured on the bot General Settings tab. You will select the new Insert Conversation Break checkbox and enter the number of minutes a conversation will have no response before automatically inserting a conversation break.

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