---
version: "latest"
variant: "home"
language: "en"
---
# Assign a Care Case to a Care Agent

A new case arriving to Care does not have anyone assigned to it. Assigning a Care agent to the case allows this agent to start working on the case and to respond to the customer. It also moves the status of this case from `New` to `Open`. If the Care agent gets unassigned from a case, the case status moves back to `New`. For more information about the case statuses, see [Change the Status of a Care Case](https://docs.emplifi.io/platform/latest/home/change-the-status-of-a-care-case.md).

You can reassign a case from yourself or the currently assigned Care agent to the other agent at any point regardless of the current case status.  
If you want to assign a Care agent to multiple cases at once, see [Perform Operations on Multiple Care Cases at Once](https://docs.emplifi.io/platform/latest/home/perform-operations-on-multiple-care-cases-at-once.md).

**Steps:**

1. Click the case that you want to assign a Care agent to.

2. Assign the case to yourself or another Care agent.

   ![Assign_user_to_case.png](https://docs.emplifi.io/__attachments/a_0ba99fb230a383f0bbcad58311d8d61e88e04b6efbf483700e4d2cba1313e5be/Assign_user_to_case.png?cb=ec8c3e6987ae4da453c680e74db6a030)
   * To assign the case to yourself, click **Assign me to this case** under the case conversation, or click **Assign to me** on the **Case** tab of the case property panel.

     You are assigned to the case.

   * To assign the case to another Care agent, click the dropdown on the **Case** tab of the case property panel, and select the agent to assign the case to.

     The agent is assigned to the case.

   * To unassign the currently assigned Care agent from the case, click **Unassign from case** on the **Case** tab of the case property panel.

     The agent is unassigned. The Care case now does not have anyone assigned to it, and the case status moves to `New`.